Privacy Policy

1. Who We Are

Mr Distributors Pty Ltd provides professional business and consulting services from our base in Melbourne VIC, serving clients across Australia. For the purposes of the Privacy Act, we are an APP entity and we take our obligations under the Australian Privacy Principles seriously.

2. The Types of Personal Information We Collect

We only collect personal information that is reasonably necessary for, or directly related to, our functions and activities (APP 3 and APP 5). The information we collect may include:

• Contact details, such as your name, email address, business name and business address;
• Details of your enquiries, requests for quotations and instructions to us;
• Information relevant to the business and consulting services we provide to you;
• Billing, invoicing and payment information;
• Records of communications between you and our team; and
• Website usage data collected through cookies and analytics tools.

Where it is reasonable and practicable, we collect personal information directly from you, such as when you complete a form on our website, send us an email or otherwise communicate with us. We may also collect information from third parties where you have consented, or where it is otherwise permitted by law.

3. How We Collect Information

We generally collect personal information through:

• Our website forms, including quotation and enquiry forms;
• Email correspondence with ceo@mrdistributors.online and other company addresses;
• Telephone, video and in-person business discussions;
• Contracts, purchase orders and other business documents; and
• Automated technologies such as cookies and website analytics.

We will only use Australian government identifiers, such as an ABN, where it is lawful and relevant to do so.

4. How We Use and Disclose Personal Information

We use and disclose personal information for the primary purpose for which it was collected (APP 6), which includes:

• Providing our professional business and consulting services;
• Preparing quotations, proposals and agreements;
• Invoicing, account management and debt recovery;
• Responding to enquiries and providing client support;
• Meeting our legal, tax and regulatory obligations; and
• Improving our services, website and client experience.

We will not use or disclose your personal information for a secondary purpose unless you would reasonably expect us to do so, you have consented, or the use or disclosure is otherwise permitted by law. We do not sell personal information to third parties.

We may disclose personal information to trusted service providers who assist us with hosting, email delivery, accounting, analytics and similar functions. These providers are bound by confidentiality and privacy obligations and may only use the information on our instructions.

5. Direct Marketing

In line with APP 7, we may send you information about our services where we have your consent or where you would reasonably expect this and it is permitted by law. Every marketing communication will include a simple way to opt out, and you may also ask us at any time to stop contacting you for marketing purposes by emailing ceo@mrdistributors.online.

6. Cookies, Analytics and Website Data

When you visit mrdistributors.online, we may collect technical information such as your IP address, browser type, pages viewed and the date and time of your visit. This information is used to administer the website, improve usability and understand general traffic patterns. Cookies are small files stored on your device; you can usually adjust your browser settings to refuse cookies, although some parts of the website may then function less effectively.

7. Data Quality

We take reasonable steps to ensure the personal information we collect, use and disclose is accurate, up to date, complete and relevant (APP 10). We encourage you to let us know if any of your details change so we can keep our records correct.

8. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure (APP 11). These steps include access controls, secure storage, staff confidentiality expectations and limiting collection to what is necessary. When personal information is no longer required, we take reasonable steps to destroy or de-identify it, unless we are required by law to retain it.

9. Access and Correction

You may request access to the personal information we hold about you (APP 12) and request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13). To make a request, please email ceo@mrdistributors.online. We will respond within a reasonable period, and there is generally no charge for access or correction requests. In limited circumstances, we may decline a request where permitted by law, and we will explain our reasons.

10. Overseas Disclosure

Some of our service providers, such as website hosting and cloud storage providers, may store or process data outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles, unless an exception under APP 8 applies.

11. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm to individuals whose information we hold, we will assess the breach and, where required under the Notifiable Data Breaches scheme, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable.

12. Anonymity

Where it is lawful and practicable, you may deal with us anonymously or using a pseudonym, for example when making a general enquiry about our services. However, we generally need identifying information to provide quotes, deliver services and issue invoices.

13. Complaints and Enquiries

If you have a question about this Privacy Policy, or you believe we have breached the Australian Privacy Principles or the Privacy Act, please contact us:

• Email: ceo@mrdistributors.online
• Post: Privacy Officer, Mr Distributors Pty Ltd, Melbourne VIC, Australia

We will acknowledge your complaint promptly and aim to resolve it within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page with the date of the latest revision shown above.

15. Related Documents

For the terms governing use of this website and our services, please see our Terms and Conditions. To learn more about who we are and what we do, visit our About page or Services page, or contact our team in Melbourne VIC.